Full-price items may be returned within 99 days of purchase provided they are:

• Unused and in brand-new condition
• In original, unmarked packaging
• Returned with proof of purchase

For change-of-mind returns, we offer store credit or an exchange.

Sale items are not eligible for change-of-mind returns. This does not affect your rights under the Consumer Guarantees Act if an item is faulty.

Items sourced or manufactured specifically at your request cannot be cancelled, returned, or exchanged for change of mind once confirmed. Please ensure all specifications and fitment details are correct before ordering.

Your rights under the Consumer Guarantees Act still apply if the item is faulty.

Wheels and tyres may only be returned if they remain new and unused. Once fitted to a vehicle, or tyres have been mounted onto wheels, they cannot be returned — even if not driven on. This is due to safety requirements and resale standards.

If your item is faulty, follow the return process below. We will inspect it and, where required, forward it to the manufacturer. If confirmed faulty, you may be entitled to a:

• Repair
• Replacement
• Refund

Allow up to 2 weeks for faulty returns. Return postage is reimbursed if the fault is confirmed.

Returns are processed Monday to Friday, 8:00am–5:00pm and are typically reviewed within 48 hours of arrival at our Penrose warehouse.

Hyper Drive covers the cost of shipping your replacement. You cover the return shipping to Penrose.