Roadside Assistance T&C's
7 Roadside Services, All Included
Your Hyper Drive NZRA Roadside Assistance package covers the following services — up to 3 call-outs per year, with up to $100 inc. GST covered per event. Any costs above $100 or beyond the 3 annual call-outs are at the member's expense.
Flat Battery
We'll organise a jumpstart for your vehicle, or arrange battery replacement if required. The cost of parts (battery) is at the owner's expense.
Emergency Fuel
We'll organise delivery of emergency fuel (petrol or diesel only) or transport to the closest refuelling depot. The cost of the fuel is at the owner's expense.
Lock Outs
We do not attempt forced entry unless instructed by the customer. We will not be held liable for any damage if asked to attempt a break-in. A locksmith can be arranged at the owner's expense.
Lost Keys
We can organise delivery of a spare key or arrange a locksmith to cut new keys and locks (without immobiliser chip). Locksmith costs and parts are at the owner's expense.
Towing
If your vehicle cannot be mobilised, we'll cover the initial tow up to the policy claim limit ($100). Any costs above this are at the owner's expense.
Flat Tyre
We'll fit your serviceable spare wheel where possible. If no spare is available, we'll coordinate on-site tyre repairers who may fix or replace the tyre — costs at the owner's expense.
Technical Advice
Our trained technicians and customer service team can assist with many issues over the phone — warning lights, vehicle components, immobilisers, alarms, and engine fluid advice.
What You're Covered For
Call-Outs Per Year
Up to 3 call-outs per annum for any one registered vehicle. Any call-outs beyond the annual maximum are at the member's expense.
Covered Per Event
We cover the initial costs per event up to $100 inc. GST per policy. Any costs over $100 inc. GST are at the member's responsibility.
New Zealand Only
Services are available within New Zealand only. Requests for service outside New Zealand cannot be fulfilled under this policy.
Vehicle Per Policy
The roadside assistance package applies to one registered vehicle per policy. Ensure your vehicle is registered with NZRA when activating your cover.
What to Do in an Emergency
If you break down and need to use your Hyper Drive Roadside Assistance, follow these steps to get help as quickly as possible.
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1Move to SafetyPull off the road if possible, turn on your hazard lights, and ensure you and your passengers are in a safe location away from traffic.
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2Call NZRAContact NZ Roadside Assistance using the number on your policy card. Have your policy details, vehicle registration, and location ready.
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3Stay with Your VehicleIt is vital that you remain with your vehicle at the designated arrival time. If the vehicle is unattended, work cannot be carried out and a subsequent call-out fee may apply.
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4Contact Hyper Drive if NeededFor any questions about your roadside assistance coverage, contact our team at drive@hyper.co.nz or call 09 580 2403.
What's Not Covered
NZRA shall not be held responsible for and is not required to provide services in the following circumstances:
- Unauthorised modifications — vehicles modified for racing, trials, or rallying, or any claim arising from such activities.
- Overloading or misuse — exceeding passenger or towing limits, or improper, reckless, or negligent operation of the vehicle.
- Acts of God, war, or civil unrest — including terrorism, riot, invasion, sabotage, or similar events.
- Outside New Zealand — services are only available within New Zealand.
- Driver-related mechanical breakdown — damage or misuse caused by the driver, or failure to maintain the vehicle per manufacturer's instructions.
- Vehicle not roadworthy — vehicles that are not in a roadworthy condition or have not been regularly serviced.
- Theft or damage to belongings — NZRA is not responsible for damage to or theft of objects left in or outside the vehicle.
- Faulty repairs or non-genuine parts — breakdowns resulting from unauthorised repairs, faulty workmanship, or non-genuine accessories.
- Inaccessible vehicle — where the vehicle cannot be reached by a two-wheel drive recovery vehicle.
- Parts, labour, and repair costs — including replacement batteries or tyres, are at the member's expense. Subsequent call-outs for the same related case are also at the owner's expense.
Add Roadside Assistance
To Your Order Today
Add NZRA Roadside Assistance to your Hyper Drive order today and drive with total peace of mind — 3 call-outs per year, NZ-wide coverage, $100 per event.
